Creating S.M.A.R.T. IT Services (Part 1 of 2): Determining the Value of IT...
Today, many IT Service Management (ITSM) vendors offer an integrated Service Catalog within their solution suite. The focus of the IT Service Catalog is often about the ordering of services, and the...
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Stop Running the Business of IT on Spreadsheets!
IT Executives have over leveraged Spreadsheets to run the business of IT. Recent industry analysts research shows that IT Executives have over leveraged Spreadsheets to run the business of IT. This has...
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